Privacy Policy

Domino’s Pizza Japan, Inc.
Josh Kilimnik, CEO President and Chief Executive Officer

Domino's Pizza Japan, Inc. (hereafter referred to as ‘the Company’) recognises the importance of the personal information the Company handles and the importance of protecting all personal information provided in the course of its main business as a delivery service provider and considers it a social responsibility and duty of the Company.
Therefore, the Company has set following privacy policy and ensures to inform it to all employees and that it is implemented.

Domino’s Pizza Japan, Inc.
Josh Kilimnik, CEO President and Chief Executive Officer

1. Acquisition, use and provision of personal information

1. Principles of Acquisition

Personal information shall not be acquired with a prior consent of a person concerned.
Personal information shall not be acquired for the purposes set out below (hereinafter referred to as ‘Purposes of Acquisition’) and shall not be used for any purpose other than these.
(1) Delivery of ordered products.
(2) Provision of various campaign and service-related notifications.
(3) Provision of surveys, DMs, and email newsletters, etc.
(4) Questionnaires, surveys and analysis for the improvement of our services and product development
(5) Provision of individualised contents and services for each customer
(6) Provision of replies to customer enquiries
(7) Recruitment activities of full-time and part-time employees
(8) Recruitment activities of franchisees
(9) Sales and promotion activities, such as product and service-related advertisements of companies deemed appropriate by the Company

2. Principles of Usage

When using personal data, measures are taken to ensure that only authorised persons are allowed to use the data within the scope of the Purposes of Acquisition and to the extent necessary for the performance of their duties.
Personal data shall not be used for any purpose other than the Purposes of Acquisition without prior permission of the users　[themselves who provide the Company with personal data].

3. Principles of Provision

The Company shall not provide personal data of customers to third parties except the following cases.
(1) When the consent of the customer has been obtained.
(2) When required by laws and ordinances.
(3) When it is necessary to co-operate with a national institution or local authority in the performance of its legally prescribed duties.
(4) When it is necessary for the public interest, such as the life, wellbeing or property of the customers or third parties, or for the promotion of the sound development of children, and it is deemed difficult to obtain the consent of customers.
(5) The Company provides a transaction marketing company, Rokt Pte Ltd. (for Rokt Pte. Ltd's Privacy Policy, please click here), with part of the customers’ personal information (genders, dates of birth, postcodes, unidirectional hashed email addresses) and part of the purchase information for the purposes of displaying the most suitable advertisements based on the customers’ demographic information and improving the performance of such advertising services. Based on Customers’ selections, the Company may also provide their names, telephone numbers and email addresses to Rokt Pte Ltd. for the purpose of the Company or advertisers appointed by the Company providing the customers with information.
(6) For the purposes of delivering advertisements tailored to customers interests and concerns and improving convenience, etc., the Company uses the services of various advertising distributors (personalised advertising such as Google Customer Match). When using such service, the Company provides advertising distributors with hashed personal data and the data is used solely for the purpose of showing the Company’s advertisements on their services. For details on data collection and processing methods, please refer to the following URL.

・Google “Customer Match”
Overview / How to Opt-out

・Yahoo! JAPAN “Use of Personal Data for Advertisements Yahoo! JAPAN distributes”
Overview / How to Opt-out

・Facebook “Custom Audience”
Overview / How to Opt-out

・LINE “Audience Data Usage Function”
Overview / How to Opt-out

(7) The Company may provide personal data to third parties in foreign countries (countries outside Japan) when using the advertising distribution services, other than the distribution service providers listed in (6) above. In such cases, the Company and the parties to which the personal data is provided shall take appropriate and reasonable measures to ensure that the personal data is handled by the parties in a manner that is consistent with the intent of the provisions of Chapter 4, Section 2 of the Act on the Protection of Personal Data. The Company shall regularly check that the parties are properly implementing the corresponding measures, whether such regulations in relevant countries exist or not and their content in an appropriate and lawful manner. In the event of a non-compliant issue occur at the recipient parties, the Company shall take necessary and appropriate measures and shall stop providing personal data to third parties if it becomes difficult to ensure the continued implementation of the corresponding measures. Upon customer's request, the Company shall provide information on the necessary measures.

4. Principles of Outsourcing

The Company may outsource the management of personal information to external companies to whom the Company outsources operations after having the external companies sign Non-Disclosure Agreement on the handling of personal information in advance. The Company does not outsource the handling of personal information outside the scope of the Purposes of Acquisition.
The Company may use delivery services of Uber Direct and Wolt Drive. In such cases, notifications may be sent by the relevant delivery service providers.
In addition, the Company shall provide the delivery service providers with the personal information of the users (such as delivery addresses, names, telephone numbers, etc.) necessary for the provision of the relevant delivery services (including replying to enquiries regarding delivery and other communications with users).

2. Appropriate management of personal information

The Company shall take reasonable security measures and the necessary corrective measures to prevent unauthorised access, loss, destruction, falsification and leakage of the personal information collected. As for the personal information entrusted to the Company, the Company’s overseas contractors and storage facilities shall manage it securely based on regulations regarding the protection of personal information in the following countries:

・Contractors: the Commonwealth of Australia >>Australia: Regulations for the protection of personal data
・Storage facilities: the Commonwealth of Australia, EU (Federal Republic of Germany) >>Germany: Regulations for the protection of personal data

[Measures taken for the secure management of personal data collected]

1. Formulation of Basic Policy.

Basic Policy regarding ‘compliance with relevant laws, regulations and guidelines’, ‘contact point for questions and complaints’, etc. has been formulated to securely manage personal data.

2. Setting up rules for the handling of personal data.

The Company has set rules regarding how to handle personal data, responsible persons/ persons in charge and their duties for each stage of acquisition, use, storage, provision, deletion/disposal, etc.

3. Organisational security control measures

In addition to appointing a person responsible for the handling of personal data, the Company clarifies employees who handle personal data, and a scope of personal data handled by such employees. The Company has established a reporting and liaison structure to report to the person in charge if one happens to know facts or signs of non-compliance with the laws or regulations.

4. Personal security control measures

For items that need to be careful with regarding how to handle personal data, the Company provide regular trainings (e-learnings) for employees.

5. Physical security control measures

In addition to the access control implemented for employees and specific areas where personal data is handled are designated.

Restrictions are set to prevent unauthorised persons from accessing personal data.

Measures are in place to prevent unauthorised persons from viewing personal data.

6. Technical safety control measures

With the access control implemented, the Company restrict persons in charge and a scope of personal data databases, etc. to be handled.

The Company has implemented a structure to protect information systems handling personal data from unauthorised external access or unauthorised software.

7. Understanding the external environment

The Company has implemented safety control measures based on an understanding of the systems for the protection of personal data in the Commonwealth of Australia and the European Union (the Federal Republic of Germany) where personal data is stored.

【Review and improvement】

The Company complies with relevant laws, regulations and other codes of practice, regularly reviews and improves its personal information management system to ensure that personal information is properly managed and educates all employees on these matters to ensure that they are fully informed.

【Use of cookies, etc.】

Some content on this website uses cookies, etc. for the purpose of improving convenience.

Cookies are used for the purpose of providing customised services and conducting marketing activities for each customer by sending information to the user's computer and being stored on the hard disk and may be used for the distribution of advertisements by third parties contracted by the Company. However, cookies do not violate the privacy or usage environment of the customer.

Please note that it is possible for customers to delete or refuse to accept cookies from their browser settings. However, some content and services may not be available in such cases.

3. Complaints and consultations

If the Company receives a complaint or consultation concerning the handling of personal data, it shall promptly investigate the facts of the matter and respond in good faith within a reasonable period. (Contact details below).

4. Respect for rights

The Company respects the rights of individuals in relation to their personal information. In the event of that a customer requesting the Company to disclose, correct, delete or cassata the use of his/ her personal information as well as to disclose records third parties provide, the Company shall respond within a reasonable period and extent. In the event of a customer wants to correct an error or make a change in the customer's personal information, the Company shall respond promptly within a reasonable period, provided that the identity of the customer is verified.
Please note that if you cannot provide required information, the Company shall not be able to accommodate your request.

5. Compliance with laws, national guidelines and other norms

The Company complies with laws, national guidelines and other norms regarding the handling of personal information and complies with the Japanese Industrial Standard ‘Personal information protection management systems - Requirements’ (JIS Q 15001) to protect personal information.

6. Continuous improvement of personal information

The Company has appointed a personal information protection manager to ensure appropriate protection and management of personal information and to implement and maintain a ‘personal information protection management system’. In addition, regular audits are carried out, reviewed and improved.

Enacted on 1st of February, 2024
Revised on 26th of March 2024
Revised on 1st of November, 2024

Domino’s Pizza Japan, Inc.

6F oak maguro, 2-13-30 Kami-Osaki, Shinagawa-ku, Tokyo 141-0021, Japan
Josh Kilimnik, CEO President and Chief Executive Officer

<For enquiries>

For enquiries regarding our personal information, please contact the following:
Personal Information Protection Officer,
VOC Department, Domino's Pizza Japan Inc.

■Contact form: https://www.dominos.jp/contact-us
■Toll-free number: 0120-838-204 (automated voice response)

<Personal Information Protection Manager>

Yutaka Tai, Executive Vice President, Domino's Pizza Japan Inc.

Contact: 0120-838-204

The Company is authorised by personal information protection organisation.
Authorised personal data protection organisation (http://privacymark.jp/index.html)

Japan Institute for Promotion of Digital Economy and Community Secretariat of Authorised Personal Data Protection Organisations

Roppongi First Building, 9-9, Roppongi 1-chome, Minato-ku, Tokyo 106-0032, Japan

03-5860-7565 / 0120-700-779